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BookingCenter Tips and Tricks
Summer 2002, by Daniel Arendt
Has a guest ever contacted you to cancel a booking? Well cancel it; don’t delete it! Let me tell you why…
If you cancel a booking (vice deleting it) you will have a record associated with that Guests history, which may be referenced in the future. And as you know, that database is as good as gold, so keep it filled with information and up to date.
Before we begin, please note that you can not delete a booking that has a payment against it (ie. a confirmed booking). You must first delete the receipt associated with that booking before you can delete it.
How do you delete a receipt?
1. To delete a receipt associated with a booking, first find out the receipt ID (number) by pressing the Receipt button on the Booking Details screen. Take note of the receipt ID.
2. Next, click on Receipts button on the home window. The will open the Receipts window. Find the Receipt ID you want to delete.
3. Select 'Delete' from the Receipts menu. 'Delete' is a choice under the drop down menu, under the word 'Receipts' on the top left corner.
4. Click yes to completely delete the receipt from the system.
How do you delete a booking?
1. Click on Room Bookings button on the home window. The will open the Booking Details window.
2. Find the Booking you want to delete.
3. Select 'Delete' from the Bookings menu. (note, 'Delete' is a choice under the drop down menu, under the word 'Bookings' on the top left corner.
4. Click yes to completely delete the booking from the system.
How do you cancel a booking?
1. Click on Room Bookings button on the home window. The will open the Booking Details window.
2. Find the Booking you want to cancel.
3. Select 'Cancel' from the Bookings menu. 'Cancel' is a choice under the drop down menu, under the word 'Bookings' on the top left corner.
4. You will be asked if you want to issue a refund. Please enter the amount you wish to refund in the accommodation costs field, otherwise the default room rate will be refunded.
Note: You must have a receipt type called "R" Refund set up under Parameters| Receipt Types, in order to issue a refund.
5. If you DO NOT want to issue a Refund but desire to charge a cancellation fee, say "Yes" when BookingCenter asks if you want to charge a cancellation fee and then enter the fee into the Accomodation Cost field. This now becomes a cancellation fee.
We will cover Frequently Asked Questions under BookingCenter Tips and Tricks and we also welcome your questions, comments and suggestions for future editions of Tips and Tricks.
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