Guest Services Interface

BookingCenter provides interfaces to over 440 unique Guest Services devices in the following categories:

  • Call Accounting
  • Voice Mail/PBX
  • Movie System
  • Keys and Keyless Entry Systems
  • Point of Sale (restaurant & bar systems)
  • In-Room Internet Usage
  • Mini-bar Management
  • Energy Management

BookingCenter accomplishes these 2-way, real-time interfaces by working with the Lodging Link standard built on the Universal Hospitality Language Layer (UHLL) in order to quickly and easily integrate an ever-growing list of hundreds of hotel guest services systems; including PBX, voice mail, call accounting, in-room Internet access, point-of-sale, in-room movie, keyless entry, mini-bar, and energy management systems.

How the Guest Services Module Works

There is detailed information on how the interface solution works here, but in simple terms it works like this:

A property who uses BookingCenter Pro or MyPMS can connect any of the third party guest service products listed here to a local PC that is setup as the Guest Services computer. This computer requires <usually> only a single serial cable running between the Guest Services PC and the device itself - bi-directional capabilities are built into the single cable's interface through a standard serial connection. As guests are checked in & out, and the services are used, that service is automatically posted to the Guest Account or to the guest service device. A few examples:

Movie System Example: A pay-for-view movie is watched in room. Once LodgeNet receives the bill, it posts - in real time - to the BookingCenter Property Management System the charge on the guest account.

Key System Example: When a guest checks in, the BookingCenter Property Management System automatically creates a keyless entry card for the Saflok system, sending arrival, departure, and room information so that the Saflok system automatically creates the right card.

What Guest Services and Versions BookingCenter Support

Each device listed at: the Comtrol Supported Guest Services Devices page is supported within the BookingCenter Pro and MyPMS Property Management Systems.

How Guest Services Interfaces are Priced

There is a one-time fee for the Guest Services module. Then, for each guest service there is a one-time purchase and yearly support fee. The support is required to enable us to stay current with the new features that a manufacturer places into their Guest Service product. To get a specific cost quote on interfacing your Guest Services with BookingCenter Pro, please contact us.

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