Mobile Housekeeping App – BookingCenter PMS

Improve communication. Enhance collaboration within the housekeeping staff.

Mobile Housekeeping + Maintenance

Track tasks in real-time with status updates and push notifications to housekeepers, supervisors, and staff. Streamline operations by assigning housekeeping tasks in groups or individually. Automate housekeeping by triggering 'Full Clean' immediately upon check-out. Improve workflows with visibility on the status of each clean request. Enhance hygiene by managing supervisory approval before PMS assigns the room 'Clean'.

The Housekeeping + Maintenance App is fully integrated with MyPMS. Everything you need to create a “paperless” system and deliver the best – automated – guest and staff experience.

Seamless, REal-Time Housekeeping

House Keeping + Maintenance

Get real-time status updates and notifications

Rely on real-time information on room status, staff progress and request fullfilment with push notifications. Every request is displayed on an interactive dashboard making it easy to assign staff, respond to guests, and track request progress.

Make communication seamless

Enhance communication among staff. Auto-assign housekeeping and/or maintenance requests, check which rooms are ready to be cleaned, change the status of the room, send messages to staff and update Guests when rooms are ready. Track progress with fully automated Request and Incident Reports.

Go "paperless" and increase efficiency

Reduce costs and improve record keeping. All requests are digitally stored, so if an Incident Report is needed, the complete history can be recorded from your Housekeeper’s mobile phone, including photos, attached to the booking(s) for easy retrieval.

Key Features

Assign and Track Tasks

Assign Housekeeping tasks, individually or automatically as Guests checkout. This creates Request(s) for each ‘Room Clean’ request to the right Housekeeper. Because each request has a ’start time’ and ‘end time’, each Housekeeper tracks how successful they are at cleaning each Room in time.

Automate Supervision

When a Housekeeper has completed work for a specific Room, they can (optionally) set the Request to ‘Review’ status, triggering a notification to the Housekeeping manager to approve the cleaning. Upon verification, the Room gets set to ‘clean’ via the Housekeeping manager. If an Incident Report is required, attach photos and descriptions for a historical record.

Sync with the PMS

Each PMS user can visit the Housekeeping page in MyPMS to review the status of each Room so they can know which Rooms will be available to rent in what order. They can also link directly to the Housekeeping Request to watch real-time as the cleaning process unfolds.

Notify Guests

Notify Guests when their rooms are clean via a WebHook to automate communication to Guests when their Unit is ‘CLEAN’. For properties using Self-Check-in and/or Self Check-out, this allows Guests access to the room when ready, as opposed to the ‘arrival time’ set with the booking.

Housekeeping and Maintenance App

Housekeeping, Maintenance, and Incident Tracking Built into the PMS

For Users (ie, staff and on-site or off-site vendors you invite) to handle Housekeeping and Maintenance issues, the Housekeeping and Maintenance Apps use an iOS or Android app (though all features are available via the web, as well, except ‘push notifications’) to integrate with MyPMS to record and manage issues affecting rooms or areas of the property (ie, common area or parking lot). When entering a maintenance or housekeeping request, the system can auto-assign that Request to a ‘default’ maintenance and/or housekeeping User for easy automation. The system also utilizes a Priority value to be associated with any Request, allowing for staff to prioritize Requests. Read more here.

Immediate Alerts and Notifications

Our iOS /Android app provides immediate alerts via ‘push’ notifications of new and incoming requests. Or use a web browser and manage via the Dashboard. Either approach allows monitoring in real-time while roaming the property, or from anywhere, via your smart phone.

"Real Time" Analytics

Every request is captured and displayed in an online dashboard. Up-to-the-minute charts and graphs display activity in visual format. Photos, .PDF, .DOC, .PNG, .JPG, .MOV) files are able to be attached, with Room, Guest, and Booking ID linked to the specific booking for easy access. Reward Housekeeping and Maintenance staff for excellence – and timeliness in completion of tasks.