MyGuest

Mobile Concierge and Guest Request System

A sleek, mobile-friendly Concierge website for your Guests with a fully integrated Request and Incident Tracking System for your Staff. 

BookingCenter’s MyGuest is a cloud-based, fully automated Request Tracking System for hotel staff with an integrated ‘Concierge’ website for guests.

Mobile Concierge_Guest Request

Mobile Concierge

Give your guests a convenient way to engage with your property and interact with your staff with a sleek, custom designed ‘Concierge’ website. From pre-arrival to in-house, Guests can submit requests 24/7, from any mobile device, kiosk, or in-room tablet. Demo Now

SMS Messaging Mobile Phone

Request System

Your staff will never miss a beat!  Every request displayed on the interactive dashboard  making it easy to assign staff, respond to guests and track request progress.  Use the Manager’s App for immediate notifications and updates. 

Booking and Guest Managment

Hotel Incident Tracking

Real-time incident tracking for your property.  Perfect for hotel staff to track and review requests and maintenance logs with up-to-the-minute analytics and Incident Reports. The automatic ‘escalation’ feature makes sure Requests are resolved in a timely manner.

Make it easy for guests to engage and interact with your property and staff.

The Request Tracking gives you a real-time incident tracking for your property and staff. Every request is captured and displayed in an easy-to-follow online dashboard with Manager’s App (iOS and Android) and an alert sent to staff via email, and/or SMS.  Your staff will never miss a beat and you will have an easy-to-analyze incident report of all issues affecting your property, with up-to-the-minute charts and graphs displaying request status. Learn More

The Full Concierge builds on the Request Tracking system with a sleek, custom designed ‘Concierge’ website, showcasing your property, where Guests can submit requests,  communicate with your staff and book services –  24/7 from any mobile device, kiosk, or in-room tablet. No need to download anything! Whether the requests are made during the booking process, pre-arrival, or while on-site, your staff is notified with a push notification and the interactive dashboard displays request activity in real-time. Learn More

Discover How MyGuest Can Benefit Your Hotel

MyGuest can be launched quickly, with minimal training and no impact on your most precious resources – your staff.  And, when paired with our Property Management System, the ability to track Guest requests – and automate their fulfillment – will mean more time to oversee daily activities.

Our team will help get your property up and running with a beautifully branded mobile guest request and service tool in no time! Contact us to get started!

Manager's App – Monitor From Anywhere

Immediate Alerts and Notifications

BookingCenter comes with a downloadable iOS /Android app for key staff for immediate alerts via ‘push’ notifications of new incoming guest requests. Enables you to monitor your guests’ requests in real-time while roaming the property or from anywhere via your smart phone.

"Real Time" Analytics

Every single request is captured and displayed in an easy-to-follow online dashboard. Your staff will never miss a beat – all open/active requests are fully visible and staff can be alerted to new entries via ‘push’ notifications. Up-to-the-minute charts and graphs display activity in visual format.

MyGuest Manager Dashboard

MyPMS Integration

MyPMS – MyGuest integration offers a complete solution for tracking requests, guest activity and enhancing communication throughput the booking process. 

New MyGuest Requests are displayed on the MyPMS Dashboard and stored with the Guest Booking for easy retrieval. MyGuest can also be used to track Digitally Signed Documents, Self Check-in progress and SMS Messaging, as well as manage any error such as a credit card declined, a room not assigned, cancellation, or Guest editing their details. 

Our Downloadable iOS app let’s key staff receive immediate alerts via ‘push’ notifications and monitor requests in real-time from anywhere via a smart phone. 

One-click access to TripAdvisor reviews

With one-click access to your property’s TripAdvisor listing, you can maximize the opportunity to secure great reviews.

Want more ‘likes’ and ‘followers’?

Increase your brand awareness & brand advocacy. Your properties social media profiles are woven into the BookingCenter product experience. Facilitate increased engagement from your guests during their stay.

MyGuest System Options

Choose the MyGuest System that is right for your property.
MyGuest can be enabled as a ‘stand alone’ service or integrated with MyPMS.

FULL CONCIERGE

The Full Concierge builds on the Request Tracking system with a customized, visually-stimulating hotel website as a ‘Concierge’ where Guests submit request and book services, 24-7, via any device – laptop, phone or tablet. 

From pre-arrival to in-house, provide your guests with access to commonly requested items like Housekeeping, Maintenance needs, Dining requests, transportation and other local services. Our CMS enables you update the content seen by your guests immediately without the need to re-print menus, hotel compendiums or place signage around your venue. 

The Interactive Dashboard and Managers Reports will show you which services are being requested, and how well each staff member is fulfilling their duty. Easily search for requests, users and create downloadable Reports.

The Full Concierge includes marketing materials (confirmation letters, pre-arrival emails, posters, key fobs, ‘table tents’, etc) customized to your hotel to create demand and promote use of your ‘Mobile Concierge

Full Concierge Includes:

  • Request Tracking System
  • Manager's App
  • Reporting and Analytics
  • PMS Integration
  • Self Check-in, eSign and SMS Integration
  • Custom Designed Concierge Website

REQUEST TRACKING SYSTEM

The Request Tracking gives you a real-time incident tracking system with every request captured and displayed on an easy-to-follow online dashboard and sent to the Manager’s App (iOS and Android) so staff is alerted via ‘push’ notifications, email, and/or SMS. 

Your staff will never miss a beat and you will have an easy-to-analyze incident report of all issues affecting your property, with up-to-the-minute charts and graphs displaying activity visually. 

With our Interactive Dashboard and Manager’s App, you will know which staff was contacted to perform which service, how long it took, and whether or not it was fulfilled. The automatic ‘escalation’ process will alert other staff and/or management via ‘push’ notifications.

Hotel Incident Reports are created automatically, with graphs showing relevant details and will show you which services are being requested, and how well each staff member is fulfilling their duty. 

Request System Includes:

  • Request Tracking System
  • Manager's App
  • Reporting and Analytics
  • MyPMS Request Notification

Our team will help get your property up and running with a beautifully branded mobile guest request and service tool in no time!

Setup and Training 

MyGuest is 100% cloud-based and can be launched quickly. Your dedicated BookingCenter Training Specialist will work with you to tailor your MyGuest System to your hotel.

Post-Launch Support

We will help customize your implementation, and provide support and guidance as your property changes and grows with MyGuest.

Online Manuals, Video Tutorials and Resources

Easily access and search our Online Manual for step-by-step instructions, Knowledge Base for answers to FAQs and video tutorials on how to use features.

All BookingCenter customers receive 24 x 7 technical support and updates.

 

Let us help you choose the right Interfaces and Modules for your system. Contact us today!