Connect your PMS to over 700 unique Guest Services

Guest Services Module

Connect your PMS to over 700 unique Guest Services

BookingCenter interfaces with various Guest Services devices in order to integrate an ever-growing list of hotel guest services systems including PBX, voice mail, call accounting, in-room Internet access, point-of-sale (POS’ such as Micros, Aloha, Squirrel, Aireus, Digital Dining, and dozens of others), in-room movie, keyless entry, mini-bar, and energy management systems.

Which Guest Services do we support?

Call Accounting

Voice Mail/PBX

In-Room Internet Usage

Keyless Entry Systems

Point of Sale (restaurant & bar)

Movie System

Mini-bar Management

Energy Management

Examples of Guest Services

Movie System Example

A pay-for-view movie is purchased in room. Once LodgeNet receives the bill, it posts – in real time – to the guest folio.


Key System Example

When a guest checks in, the BookingCenter Property Management System automatically creates a keyless entry card for the Saflok system. Sending arrival, departure, and room information so that the Saflok system automatically creates the right card.

How does the Guest Services Module Work?

MyPMS Property Management Systems can support any POS system in Comtrol Supported Guest Services Devices. For details on the specific features that the Guest Service supports such as, enforcing a ‘credit limit’,  see the details of each device.

  • In a 2-way, real-time method by working with the Lodging Link standard, MyPMS can connect any of the third party guest service products that Lodging Link supports. On premise at the property is a PC setup as the Guest Services computer (alternatively, a property can purchase a stand-alone ‘LodgingLink Premier embedded system box, or have BookingCenter ‘host’ the Lodging Link server for you).
  • This computer is connected via TCP/IP or a serial cable running between the Guest Services PC and the device itself. Bi-directional capabilities are built into the interface, so issues like flow control and ack/nack are set in LodgingLink according to the vendor’s description. As guests are checked in & out, and services used, these are automatically posted to the Folio or to the guest service device.
  • BookingCenter will not know everything about your device, but we will have details about the vendor’s support for an interface via notes on their certified interface.

To get a specific cost quote on interfacing your Guest Services with MyPMS, please contact us.  If you are Guest Service device manufacturer or integrator, see: https://comtrol.com/solutions/hospitality/guest-service-systems-partners for info on connecting via the UHLL standard.

 

Compatible with:   MyPMS | Desktop PMS | Channel Manager

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