“BookingCenter Products and Services” include our:
- iOS and Android App
- Downloadable Products
But does not include: Third Party Products. These are third party products or services that you may choose to integrate with BookingCenter product or services, such as third party Add-Ons available from BookingCenter that include services such as a Booking.com integration, MyCard payment gateway, or UHLL ‘guest service’ device. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information. Our list of 3rd party services are kept current at: https://www.bookingcenter.com/interfaces-and-modules/.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our Products and Services, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Products and Services. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Website anonymously. We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Service-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Products and Services. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Products and Services, such as the operating system and the Internet service providers utilized and other similar information. This information helps us build and support the tools that Users interact with our Products and Services.
How we use collected information
BookingCenter may collect and use Users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Products and Services: We may use feedback you provide to improve our products and services.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Products and Services.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Products and Services or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
California Consumer Privacy Act (CCPA) Support
BookingCenter is not within scope of the CCPA, as we do not:
- Receive annual gross revenues of at least $25 million
- Collect, buy, receive, share, or sell personal data of at least 50,000 California residents each year.
- 50% of our annual revenue is not generated from selling data, whether Californians or anyone else’s.
But we do respect the CCPA and support its goals. Some of our customers may, in fact, be in scope of the CCPA. And thus would use the same tool and procedures as documented below to remove any Guest from the system who requests it from a BookingCenter customer.
General Data Protection Regulation (GDPR) Support
BookingCenter maintains a Committee for Data Protection, headed by our CEO and our DevOps engineers, who constantly analyze the data we hold; it’s necessary relevance to our customers; and the best way to securely store – and purge – it. BookingCenter provides hosted services to hospitality partners, and both enables and trains BookingCenter Users and/or Partners how to securely store – and purge – any personal data they collect. BookingCenter collects very little data of its own about anyone – only hospitality owners and their business data, which is nearly always publicly available. This data amounts to names, addresses (physical and email(s); phone and fax numbers, website URLs, and sometimes billing information for the purposes to providing our Products and Services. All this data is given by consent either via our websites or enrollment process into becoming a BookingCenter User or Partner.
If you are a User or Partner of BookingCenter Products and Services, and would like us to delete your personal information from our Products and Services, please use the Contact Us form to request this action. This may interfere with our ability to serve you with Products and/or Services, but we will notify you in the event. Once we have deleted your personal information from our Products and Services, we will notify you at the contact address you used when submitting the request.
If you are a traveler and have done business with a BookingCenter User or Partner, then these Users and Partners may have collected personally-identifiable data on you. This is because most of BookingCenter’s Users and Partners are in business to host travelers, and such information is required to host a traveler. This data can be deleted or ‘altered’ as a User or Partner deems necessary to fulfill the goals of the GDPR and ethical use of personal electronic data. BookingCenter does not make these choices on behalf of our Users or Partners, though we provide both tools and support to assist them in exercising their duties under GDPR requirements. Thus, if you are a traveler and concerned about your personal data held by a User or Partner, please contact the specific property directly.
Property Owners should use the Guest History area of BookingCenter to respond to specific traveler requests to show – and share – the specific data held in their booking system. We recommend either copy/paste to share it with the traveler via email, or assign a Password for the specific Booking and/or Guest and allow the traveler to edit their details from: https://mybooking.bookingcenter.com directly. Should a traveler then wish this information to be deleted, that can be accomplished via the ‘Relationships’ area of BookingCenter from any User with Manager-level access credentials.
Third party websites
Users may find advertising or other content associated with our Products and Services that link to the sites and services of our partners, suppliers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Products and Services. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Products and Services, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using “BookingCenter Products and Services”, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Products and Services. Your continued use of “BookingCenter Products and Services” following the posting of changes to this policy will be deemed your acceptance of those changes.
495 Tramway, Unit #8, Stateline, NV 89449 USA
PH: +1-707-874-3922 Ext. 201