The BookingCenter Call Accounting Module allows you to maintain your profit goals by posting call details to the Guest Account/Folio. That means that while a guest makes calls, they are automatically added to their invoice with a detailed call log.
There are two ways to add phone charges in BookingCenter:
If you don’t have a lot of phone calls and don’t look at phone charges as a revenue center, than an automatic system will only add marginal help and profits to your business. However, if you have more than 6-10 rooms and you make money on calls, or desire a 3-star rating, we believe that using the Call Accounting Module pays for itself – with better records of each call, accurate charges every time, and less wasted time by the staff.
BookingCenter does not natively support PBX SMDR (the data that comes out of a PBX telephone system). Instead, BookingCenter works with 3rd party Call Accounting software to support the PBX data and ‘cost’ each call for active bookings.
We recommend Profit Watch from Metropolis for all global customers (they support phone system anywhere) while Hansen Software’s Cost + supports all USA and Canadian phone systems. Both run on any Windows platform and are easy-to-use & learn and offer great support for ALL PBX systems in their respective countries.
How the Call Accounting Module Works
For technical details on setting up and troubleshooting the Call Accounting Module, view this article.