Automated and cost-effective messaging tools.
Text messaging and WhatsApp reduces costs while automating guest communications.
An AI Agent totally transforms your business
Based on your budget - and the complexity of your guest needs - one of these 3 approaches will be right for your property. With no term or 3rd party contracts required. Try it today.
1-way SMS messaging
Inexpensive and ready-to-use with no number registration. Your PMS sends automated messaging – SMS guest replies get routed to your email. This solution is inexpensive, as it uses a ‘short code’ instead of a phone number. Ideal for properties that don’t want a lot of back and forth texting. Send messages manually (free form texting) or via ‘Auto Letters’ based on events such as ‘x days before arrival’ or ‘upon checkin’ to the room.
2-way bi-directional messaging
Receive a dedicated 10-digit number to enable 2-way messaging. A ‘dashboard’ inside the PMS and the BookingCenter mobile app notifies the right staff when messages arrive and switch between SMS and WhatsApp based on guest preferences. Pre-crafted replies to common questions make this Ideal for properties who wish to make messaging part of their culture.
AI Agent for concierge and new bookings
Our AI Agent works from booking through guest check-out. Create new demand from AI ‘agents’ searching for properties in your market. Integrated with ChatGT, Open AI, and Gemini agent queries, take advantage of a Concierge and booking channel to transform the guest relationship – and find new guests via AI agents.
AI provides a new channel for bookings. Our AI Agent seamlessly interfaces between your PMS, SMS/ WhatsApp, website, and global agentic booking services. It is affordable and ready for you now, do not let this moment pass!
Whether your guest uses SMS, WhatsApp, or the AI Agent e place on your website and/or ‘intranet’, automated messaging answers your guest questions 24 x 7 – with no messaging or tier fees.
Powerful messaging enables a ‘human in the middle’ so if the AI agent can’t supply the answer, it escalates to your GM/Owner – via SMS/WhatsApp /Web – and a human can take over, viewing the entire chat to that point.
You allocate rates and availability so Guest – or AI Agents such as OpenAI or Anthropic – can book without ever going to your website or an OTA.
Your hotel becomes available via SMS, WhatsApp, or global AI Agents to book i24 x 7 AI is a new channel for travel, take advantage of it today.
Let us help you choose the right messaging for your needs. Contact us today!
Features
Seamlessly integrate real-time messaging into your PMS for a complete, automated Property Management Solution.
SMS and WhatsApp messaging
Certain guests have preferences for how to connect, and the messaging will attempt WhatsApp delivery to save costs if the number is registered to a WhatsApp account, or originates from WhatsApp.
iOS and Android app
BookingCenter's app enables 'push notification' when messages are received. User(s) can be notified ('escalated') if not managed within a pre-set time. Management can rest easy knowing staff is managing.
Integrated Guest Request System
Integrated into BookingCenter's MyGuest Request and Concierge Service allows your staff to use the same tool as the Housekeeping and Maintenance Tool users.
Synched to the PMS booking
Messages are automatically synced to the booking in your PMS, so staff can see all message threads, whether in the app or viewing the booking.
Pre-Crafted Replies
Because so many questions from guests are repetitive, you can create pre-written replies that can be 'clicked' into the reply to make messaging back fast and painless.
RCS can be supported
For extra security, messages can be encrypted in RCS format, for additional security (and additional costs!)