Connect your PMS to over 700 unique Guest Services


Guest Services Module

Connect your PMS to over 700 unique Guest Services

BookingCenter interfaces with various Guest Services devices in order to integrate an ever-growing list of hundreds of hotel guest services systems including PBX, voice mail, call accounting, in-room Internet access, point-of-sale (POS’ such as Micros, Aloha, Squirrel, Aireus, Digital Dining, and dozens of others), in-room movie, keyless entry, mini-bar, and energy management systems.

Which Guest Services do we support?

Call Accounting

Voice Mail/PBX

In-Room Internet Usage

Keyless Entry Systems

Point of Sale (restaurant & bar)

Movie System

Mini-bar Management

Energy Management

Examples of Guest Services

Movie System Example

A pay-for-view movie is purchased in room. Once LodgeNet receives the bill, it posts – in real time – to the guest folio.


Key System Example

When a guest checks in, the BookingCenter Property Management System automatically creates a keyless entry card for the Saflok system. Sending arrival, departure, and room information so that the Saflok system automatically creates the right card.

How does the Guest Services Module Work?

MyPMS Property Management Systems can support any POS system in Comtrol Supported Guest Services Devices. For details on the specific features that the Guest Service supports such as, enforcing a ‘credit limit,  see the details of each device.

  • In a 2-way, real-time method by working with the Lodging Link standard built on the Universal Hospitality Language Layer (UHLL) MyPMS can connect any of the third party guest service products that we support or LodgingLink supports. On premise at the property is a PC setup as the Guest Services computer (alternatively, a property can purchase a stand-alone ‘LodgingLink Premier embedded system box, though we don’t usually recommend this).
  • This computer is connected via TCP/IP or a serial cable running between the Guest Services PC and the device itself. Bi-directional capabilities are built into the interface, so issues like flow control and ack/nack are set in LodgingLink according to vendor’s descriptions. As guests are checked in & out, and the services are used, that service is automatically posted to the Folio or to the guest service device.
  • BookingCenter will not know but this information is found in the LodgingLink notes on the actual certified interface, or by asking your Guest Service manufacturer directly about features they support for COMTROL/LodgingLink.

To get a specific cost quote on interfacing your Guest Services with MyPMS, please contact us.

 

Compatible with:   MyPMS | Desktop PMS | Channel Manager

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