Support Options


We offer a variety of free resources and support options!

If you have a question about the functions and features of any of our PMS products, the best place to start is with our free, online support options. Here you will find a variety of useful articles, FAQ’s and video tutorials.

Free, unlimited access to anyone

Knowledge Base

  • Detailed articles
  • Answers to FAQ

Video Tutorials

  • Step-by-step tutorials
  • Recorded Webinars

Online Documentation

  • Manuals and Guides
  • Release Notes

If you have an issue that can’t be solved through our knowledge base or FAQ section,

then registered customers can Submit a ticket at our Online Support Center

Support options available to BookingCenter customers  

  Unlimited Phone Support

24 /7  Phone Support for all MyPMS and Channel Manager customers. Desktop PMS customers need a current support contract (See below).

Call +1-707-874-3922 Ext. 202

  Online Support Center

All customers have access to our online support center to submit support tickets.

Submit a Support Ticket

Desktop Users Support Plan Options

For registered users of the Desktop PMS, if you can’t find the help you need online, consider purchasing a Support Plan. Desktop users pay for support only when they need it – initially 30 days of free support and then either 30-day or 180-day options, as below:

Initial 30-day Support

FREE for 30 days

Registered Users can

Submit a Support Ticket

30-day Support

24/7 Unlimited phone, email,

and web support

  • All updates included
  • Payment in 30 day intervals

Cost=$35

6-month Support

24/7 Unlimited phone, email,

and web support

  • All updates included
  • Payment in 6 month intervals

Cost=$180